FAQs
SHIPPING & PAYMENT INFORMATION
WHY PRE-ORDER FOR SOME COLLECTIONS?
We hopes to reduce the huge storefront and inventory costs by online shopping and pre-ordering. This allows our customer have the best item at lowest price.
HOW LONG IS YOUR DELIVERY?
All our item is Pre-order. It usually takes 7-15 Working days or 10-21 Working days depends of your product delivery address.
HOW DO I PLACE AN ORDER?
You can order through our website, Facebook messenger or even through our Instagram message!
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept card payment such as debit/credit card (Visa, MasterCard or AMEX) ; Billplz (major domestic online banking service).
WHAT COURIER SERVICE YOU ARE USING?
We are using Gdex and Post Laju.
ORDER INFORMATION & CONCERNS
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
WHY WAS MY ORDER CANCELED?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again.
WHAT WILL I GET BACK AFTER RETURNING THE ITEM(S) OR ORDER ITEM IS OUT OF STOCK?
For out of stock item, you will get a full refund to your bank account within 3-4 working days.